Strategy
IT investment as a business enabler — aligning technology spend to objectives, setting cyber risk appetite, and meeting Australian regulatory obligations from the owner's seat.
Tactical
Translating IT strategy into procurement and oversight — reading an MSP contract and SLA, benchmarking IT spend, vendor selection, cyber insurance prerequisites, and running a useful quarterly IT review.
Operational
What "good" looks like day-to-day from the owner's seat — reading a monthly IT report, recognising red flags, incident-response expectations, and understanding the RTO/RPO you're paying for.